A computer application graduate with 12 years of experience in functional (CRM)/technical support (PeopleSoft, Pega) experience with multi-national organisations like Pegasystems, Factset Research systems etc.
Client handling and process management are the key areas of his expertise and currently working as the Order Desk Manager with Videoplus.
Debraj is a proficient troubleshooter with excellent customer interaction skills which helps him to resolve the customer facing issues quickly.
He is also a professional translator for some of the native Indian languages like Punjabi, Hindi, Bengali.
Certifications: Certifications: Certified Senior System Architect (Pega 7.4), Certified System Architect (Pega
7.2)
Experience:
Worked as a Senior Support Engineer with Pegasystems
Worked as a Senior Research Analyst with ContinuServe (PeopleSoft)
Worked as a Business Transcriptionist with Factset Research Systems.
Hobbies: Singing & Writing, Playing Football.
PHONE: 647-933-5464 EXT. 310