Not all files can be transcribed in their original format. 

Videoplus will re-recode the audio/video file in order that transcription can be completed.  Dedicated player files include formats such as in-car police videos, smart player formats, etcetera.  We provide this service free of charge and a copy of the file can be provided to the ordering party upon request.

In order to load these types of files to our online portal, you must first zip the file and then load it as one file.  From there we will re-format it and prepare it for transcription.  

For further information on how to zip a file, please contact the office.

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